|
Customer Expectation Management - Success without Exception is written by Terry Schurter and is the foundational publication on the concepts of Customer Expectation Management as a practice and discipline.
The currently available print version (same content as originally published) is the "co-authored marketing version." It is available on Amazon at print version on Amazon
The authorized digital version of Customer Expectation Management is available through the International Process and Performance Institute www.ipapi.org as a membership benefit.
| 